Susan Kamau (Sue)
CUSTOMER RELATIONS MANAGER
Professional Background and Qualifications
Sue holds a certificate in full secretariat course and a Diploma in Business Management from The Kenya Institute of Management (KIM). She has dedicated 13 years to serving patients with her infectious smile and sparkling eyes.
Patient-Centered Approach
Sue exudes warmth through her bubbly personality and is determined to make every visit as comfortable as possible. A true patient advocate, she listens attentively to concerns and works diligently to resolve any issues to the best of her ability.
Leadership and Operational Excellence
As a lead in the business team, Sue dedicates much of her time to learning and implementing best practices in patient care and all aspects of clinic operations. Her efficiency and professionalism in appointment and insurance coordination ensure that everything is organized seamlessly before and after each visit.
Commitment to Excellence and Personal Interests
Sue’s fondest moments at work come from meeting new people and making a positive difference in their lives. Her dedication to providing exceptional service is evident in the way she interacts with each patient, always aiming to create a welcoming and supportive environment.
Personal Life and Hobbies
Outside of work, Sue enjoys spending quality time with her family, nature walks, and traveling. Her interests outside of work enrich her life and contribute to her overall well-being.